Manager Service Delivery

About the role

We are seeking a strategic, data‑driven leader to manage a high‑performing, worldwide team of Payment Solution Specialists. You will oversee end‑to‑end implementation and optimisation of payment solutions for agencies, airlines and hotels, acting as the primary bridge between your team and cross‑functional departments.

Key responsibilities

• Lead, mentor and develop a team of payment specialists, fostering a culture of high performance and customer‑centricity.
• Allocate resources, manage workloads and prioritise tasks to ensure timely implementation of payment solutions for global travel customers.
• Serve as senior escalation point for critical customer and commercial enquiries, onboarding challenges and technical troubleshooting.
• Act as primary liaison with engineering, product and commercial teams to customise, secure and integrate payment solutions.
• Partner with external stakeholders—including banks, fintechs, card networks, agencies, hotels and airlines—to ensure compliance with industry regulations and data‑security standards.
• Oversee development and maintenance of internal reporting systems to monitor operational metrics and implementation KPIs.
• Conduct deep‑dive analyses, translate data into strategic insights for executive leadership and identify opportunities for process improvement.

Required profile

• Proven management experience scaling customer‑facing or technical implementation teams.
• Strong understanding of the travel industry and proficiency with Sabre Host/GDS/CRS/PSS systems.
• Deep knowledge of payment processing, fintech tools and the specific needs of agency and airline sectors.
• Demonstrated success leading cross‑functional initiatives with engineering, product and compliance teams.
• Advanced analytics experience, including reporting strategy and complex data analysis.
• Excellent English communication skills and ability to engage senior executives and enterprise customers.
• Strategic mindset with a track record of challenging the status quo and driving continuous improvement.

Required skills

• Sabre Host
• GDS
• CRS
• PSS
• Payment processing
• Fintech tools
• Data analysis
• Reporting tools

What we offer

• Competitive compensation, including a Sales Incentive Plan.
• Generous paid time off and a year‑end break (Dec 26‑31).
• Comprehensive medical, vision and wellness programs.
• Paid parental leave.
• Flexible working arrangements.
• Formal and informal reward, recognition and acknowledgment programs.
• Unlimited access to Udemy e‑learning.