Luxury Client Advocate (Remote, UHNW Support)

About the role

Veta Virtual is seeking a Luxury Client Advocate to support ultra‑high‑net‑worth (UHNW) clients in the luxury jewelry sector. This remote, relationship‑first position works closely with the sales team to ensure a seamless, white‑glove experience throughout the client journey.

Key responsibilities

• Build and nurture long‑term relationships with a portfolio of UHNW clients, delivering professional and discreet service.
• Advocate for clients during the sales process, anticipating needs and coordinating next steps without handling the sale directly.
• Maintain accurate client data and interaction history in HubSpot and Podium, ensuring timely follow‑ups.
• Represent the unified assistant identity (“Quinn”) across all communications for a consistent client experience.
• Collaborate with internal teams via Slack and G Suite to provide coordinated service.
• Support onboarding and operational workflows using Zendesk.
• Proactively resolve client questions and concerns, often before they are raised.

Required profile

• Minimum 2 years of client‑facing experience in customer support, client relations, or advocacy.
• Comfort engaging with UHNW individuals and understanding their expectations.
• Strong organizational skills and attention to detail.
• Excellent written and verbal English communication.
• Based in Latin America or Europe.

Required skills

• HubSpot
• Podium
• Zendesk
• Slack
• G Suite

What we offer

• Competitive monthly salary in USD, based on experience.
• Fully remote work with an 8‑hour shift aligned to US Mountain Time.
• Three weeks of paid time off plus U.S. holidays.
• Opportunity to work with a prestigious luxury jewelry brand.