Lead Technical Support Engineer – Remote (Contract)

About the role

Mercor is seeking a Lead Technical Support Engineer to join its remote team. You will act as a bridge between elite talent and cutting‑edge AI research labs, ensuring smooth operation of our AI‑powered SaaS platform.

Key responsibilities

• Investigate talent‑reported issues end‑to‑end, reproduce bugs, and identify root causes.
• Debug across the AI + SaaS stack using telemetry, logs, network inspection, and database queries.
• Tri­age issues, escalating true engineering problems while resolving others via configuration or prompt refinement.
• Surface systemic patterns and product risks for engineering and product leadership.
• Create clear documentation and runbooks to reduce repeat issues and improve resolution speed.
• Communicate solutions with precision, professionalism, and empathy.

Required profile

• Degree in Computer Science, Software Engineering, or equivalent experience at a high‑growth tech startup.
• 2–5 years of experience building or supporting modern web applications (React, Node, Flask, Next.js, etc.).
• Comfortable working with AI systems, large language models, and generative tools.
• Experience exploring AI behavior such as fine‑tuning, prompt chains, and debugging hallucinations.

Required skills

• Debugging web applications
• React
• Node.js
• Flask
• Next.js
• Large language models (LLMs)
• Prompt engineering and fine‑tuning
• OpenAI API
• Anthropic API (optional)
• LangChain or AutoGPT frameworks (optional)

What we offer

• Contract compensation between $35,000 and $50,000 per year
• Fully remote work with overlap to Pacific Time
• Opportunity to work with leading AI research labs and cutting‑edge technology