Enterprise Customer Success Manager – Remote (LATAM)

About the role

Teramind is looking for an Enterprise Customer Success Manager to serve as the strategic partner and trusted advisor for its largest LATAM customers. In this remote position you will ensure customers achieve maximum value from the platform, driving adoption, retention, and advocacy.

Key responsibilities

• Act as the primary post‑sale contact, guiding onboarding, adoption and ongoing value realization for enterprise accounts.
• Align product capabilities with customer goals, deliver training, enablement and strategic reviews that demonstrate ROI.
• Own renewal cycles, monitor health metrics, mitigate risks and maintain high satisfaction and retention rates.
• Advocate for customers internally, collaborating with Product, Support and Sales to resolve issues and influence roadmap decisions.
• Identify upsell and cross‑sell opportunities, build multi‑thread relationships across the organization and partner with Account Managers to expand accounts.

Required profile

• 5+ years of B2B Customer Success experience with a proven record of driving adoption, retention and expansion.
• Strong understanding of Customer Success frameworks, lifecycle management and subscription renewal processes.
• Excellent relationship‑building skills and ability to navigate high‑stakes conversations with senior stakeholders.
• Detail‑oriented, highly organized and comfortable diving into technical product details; cybersecurity background is a plus.
• Fluent in English, Spanish and Portuguese.

Required skills

• HubSpot
• ChurnZero (or similar Customer Success platforms)

What we offer

• Fully remote work with real flexibility.
• Competitive compensation and flexible paid time off.
• Laptop reimbursement and career‑growth opportunities.
• Collaboration with a forward‑thinking, global team where new ideas are valued.