English+Spanish Speaking Customer Support Representative

About the role

Mindy Support is looking for a bilingual English‑Spanish Customer Support Representative to join its remote team. You will conduct live vehicle inspections via video chat for rideshare drivers, providing clear guidance and ensuring compliance with safety standards.

Key responsibilities

• Initiate scheduled video calls with drivers and keep the camera on throughout the inspection.
• Verify driver identity and confirm inspection requests.
• Guide drivers to position their phone or camera to show required vehicle parts.
• Inspect exterior and interior vehicle components (tires, lights, mirrors, seat belts, horn, etc.) and assess compliance.
• Communicate pass/fail results and brief explanations to drivers.
• Record inspection outcomes (Pass, Fail, No‑Show) in the internal system immediately after each appointment.
• Answer basic inspection questions or redirect to the appropriate team when needed.

Required profile

• Fluent in English and Spanish at C1 level (both speaking and writing).
• Strong communication and active‑listening skills.
• Customer service experience with the ability to multitask and pay attention to detail.
• Comfortable working independently as an independent contractor.
• Own computer, smartphone, and reliable high‑speed Wi‑Fi.

Required skills

What we offer

• Remote full‑time position (Friday‑Tuesday, 9 am‑6 pm PST) with a 1‑hour break.
• Compensation: $700/month during a 3‑month probation period, then $750/month plus a $50 KPI bonus.
• Training provided by the company and its client.
• Dynamic work environment with a young, supportive team.