Desarrollo de DND & CX

About the role

Fidocar is looking for a motivated professional to join the DND & CX team. The role focuses on expanding the dealer network and continuously improving the customer experience across Uruguay.

Key responsibilities

• Analyze DND and Customer Experience indicators such as NPS, CSI and complaints.
• Visit own and competitor locations to identify business opportunities.
• Support development and improvement plans for the dealer network.
• Identify expansion and coverage opportunities in new markets and locations.
• Drive digitalisation projects including CRM, e‑commerce and AI applications for CX.
• Collaborate with dealers, head office, suppliers and internal teams.
• Monitor standards, projects and action plans.

Required profile

• Advanced students or recent graduates in Administration, Marketing, Business, Engineering or related fields.
• Experience in CX, Marketing, Communication, Administration or Business areas.
• English proficiency at FCE/CAE level.
• Intermediate Excel skills.
• Valid CAT driving licence (mandatory).
• Willingness to travel within Montevideo and the interior.
• Automotive sector experience is a plus.

Required skills

• Excel (intermediate)

What we offer

• Dynamic, transversal role with the chance to lead projects that directly impact business and customer experience.