Customer Support Consultant (Remote, Uruguay)

About the role

SupportYourApp is a global Intelligent Support-as-a-Service provider working with tech companies such as MasterCard, Calm and MacPaw in 30+ countries. It is looking for a Customer Support Consultant based in Uruguay who works fully remotely from home, in a multicultural and multilingual environment.

Key responsibilities

• Deliver customer support by chat, phone and email
• Build strong, lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data securely
• Apply customer happiness practices and meet KPIs
• Communicate with developers and cross-functional specialists

Required profile

• Excellent English (C1, spoken and written)
• At least 1 year of experience in a customer support role
• Analytical mindset and attention to detail
• Team player with a proactive approach

Required skills

• CRM experience, preferably with Freshdesk
• Google Workspace (Gmail, Docs, Sheets, Drive)
• Personal laptop (Mac M1/Intel i7 7th Gen+, Windows Ryzen 3+ Gen 3100+/Intel i5+ Gen 8+ with at least 8 GB RAM) and a stable internet connection (at least 50 Mbps download, 40 Mbps upload)

What we offer

• Fixed schedule: Wednesday to Sunday, 5 PM to 1 AM UTC
• Full remote work and an inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Work-life balance, internal health policy and no time tracking