Customer Account Manager

About the role

Georgia-Pacific Cellulose is looking for a Customer Account Manager in Montevideo to connect its customers with a global supply chain. The role goes beyond managing orders: it involves building strong customer relationships, coordinating international operations and solving complex challenges across teams. The position is hybrid, based at the Georgia-Pacific office in Montevideo, World Trade Center Free Zone.

Key responsibilities

• Own the customer order journey, from purchase order and production planning through shipment and delivery.
• Build trusted relationships with customers, understanding their needs, priorities and demand patterns, and act as a key point of contact.
• Coordinate international shipments and export documentation, including shipping instructions, Bills of Lading, Certificates of Origin and Letter of Credit requirements.
• Connect teams across the business with Sales, Manufacturing, Planning, Logistics, Transportation, Warehouses and Finance.
• Solve customer and supply chain challenges by identifying root causes and driving practical solutions.
• Support inventory and account management, collaborating with planners on product availability and handling credit and debit processes when required.

Required profile

• Fluent English for working in an international environment.
• 2+ years of professional experience in Customer Service, Customer Operations, Supply Chain, Logistics, International Trade, Foreign Trade, Order Management or Account Management, including experience supporting customer orders, logistics or supply chain activities.
• Bachelor's degree in International Business, Supply Chain, Logistics, Foreign Trade or a related field preferred but not required.

Required skills

• Experience using Microsoft Excel to organize, analyze and track information.
• Experience working with customers and cross-functional stakeholders.
• Experience managing changing priorities and resolving customer, order or supply chain issues.