Concierge – Europe

About the role

UJV is seeking a detail‑oriented Concierge for its Europe team to support luxury travel advisors and ensure seamless travel experiences for high‑end clients across Europe.

Key responsibilities

• Build itineraries to UJV Europe standards, act as the main client contact post‑booking, and provide travel details such as guides, packing lists, and visa information.
• Coordinate personalized travel arrangements—including excursions, transfers, dining, spa treatments—and keep itineraries up‑to‑date.
• Perform multiple quality checks on flights, accommodations, and transfers, and deliver final travel documents to clients or advisors.
• Maintain up‑to‑date travel guides, vendor databases, and related resources.

Required profile

• 2+ years of luxury travel experience with strong knowledge of the European tourism landscape.
• Native‑level English fluency, both written and spoken, with excellent email etiquette.
• Detail‑oriented with a passion for managing intricate bookings and logistics.
• Strong interpersonal and customer‑service skills, adopting a service‑first mindset.

Required skills

• Proficiency with Google Drive.
• Experience using reservation management systems.