Account Manager

About the role

As an Account Manager based in Mexico and/or Uruguay, you will build strong relationships with Devlane's existing clients and help them maximize value from their engineering teams. You will collaborate with U.S.-based stakeholders to understand needs, support renewals, and identify growth opportunities.

Key responsibilities

• Build and maintain partnerships with key client stakeholders, serving as their trusted point of contact.
• Identify and drive upselling, cross‑selling, and expansion of engineering teams based on client needs and product roadmaps.
• Manage renewal processes, negotiate commercial terms, and mitigate retention risks.
• Conduct regular check‑ins and business reviews to monitor account health and gather feedback.
• Collaborate with Talent Acquisition, People Engagement, and Marketing to ensure a great client experience.

Required profile

• 3+ years experience in Account Management, Customer Success, or similar client‑facing role, preferably in B2B tech or digital services.
• Proven track record managing existing accounts, renewals, and upselling/cross‑selling.
• Advanced/fluent English for daily communication with U.S. clients.
• Strong relationship‑building, negotiation, and communication abilities.
• Commercial and data‑driven mindset with ability to spot growth opportunities.
• Willingness to travel to the U.S. 2–5 times per year.

Required skills

• Experience with CRM tools for account organization.

What we offer

• Salary paid in USD.
• 100% remote work.
• 15 days paid time off per year plus national holidays.
• Flexible 8‑hour workday.
• Welcome kit, high‑end hardware (laptop, mouse, headphones).
• English classes, virtual library, online courses.
• Contribution bonuses.