Technical Product Support Specialist I

About the role

Join Sabre’s global Advanced Support team as a Technical Product Support Specialist I. You will diagnose product issues, triage escalations and collaborate with cross‑functional teams to keep airline and travel services running smoothly.

Key responsibilities

• Analyze and resolve technical inquiries using diagnostic tools to isolate root causes and limit downtime.
• Manage incident bridges and triage workflows, communicating business and technical impact to leadership.
• Partner with product managers and care teams to prioritize system enhancements and track issue trends.
• Document support processes and implementation guides to maintain high service quality across global teams.
• Leverage automation and generative AI tools to accelerate case triage, improve documentation and speed up resolutions.

Required profile

• Minimum 1 year of technical support experience in travel technology, SaaS or airline IT.
• Proven ability to analyze complex technical issues, manage backlogs and resolve customer escalations under pressure.
• Working knowledge of Sabre host systems and travel reservation tools.
• Strong communication skills with a track record of collaborating across global functional teams.
• Practical experience using generative AI or automation tools to streamline troubleshooting and workflow efficiency.

Required skills

• Sabre host systems
• Travel reservation tools
• Diagnostic tools for root‑cause analysis
• Generative AI tools
• Automation tools for workflow efficiency

What we offer

• Competitive pay and performance‑based bonuses
• Flexible work options
• Comprehensive healthcare coverage
• Generous PTO and holidays
• Strong retirement planning support
• Family‑friendly benefits
• Professional development opportunities