Jr Infrastructure & Support Analyst

About the role

Join Topaz’s dynamic team as a Junior Infrastructure & Support Analyst. You will be the first point of contact for internal users, ensuring smooth operation of our technology stack and delivering high‑quality support.

Key responsibilities

• Manage and resolve technical support tickets while meeting SLA targets.
• Diagnose and troubleshoot functional and operational issues, escalating when necessary.
• Monitor recurring errors and user‑experience incidents, identifying patterns and risks.
• Accurately categorize, prioritize and track all requests.
• Maintain and improve the knowledge base with clear documentation and guides.
• Suggest process improvements to reduce ticket volume and increase efficiency.
• Keep the IT asset inventory up‑to‑date.

Required profile

• Currently pursuing a degree in Computer Science or a related field.
• Strong interpersonal and communication skills.
• Dynamic, curious, disciplined and well‑organized.
• Customer‑focused problem‑solving attitude.
• Familiarity with Windows desktops/servers, Linux servers and macOS.
• Knowledge of Kaspersky Antivirus and computer hardware maintenance.

Required skills

• Microsoft Office suite
• Windows operating system
• Linux operating system
• macOS
• Kaspersky Antivirus
• Hardware maintenance and repair

What we offer

• Comprehensive health plans.
• Continuous learning and career development opportunities.
• Collaborative environment that encourages innovation.