Italian‑Speaking Short‑Term Rental Virtual Assistant

About the role

We are seeking an Italian‑speaking Virtual Assistant to manage the day‑to‑day operations of our short‑term rental portfolio. The ideal candidate will be fluent in both Italian and English, highly organized, and experienced in guest communication and property management.

Key responsibilities

• Communicate with guests in Italian and English via Airbnb, Booking.com, VRBO, email and messaging platforms.
• Handle guest inquiries, booking requests, check‑in/check‑out questions and resolve issues promptly.
• Coordinate cleaning, maintenance and other property‑related services.
• Monitor reservations, calendars, availability and guest information.
• Assist with listing updates, pricing adjustments and property information.
• Maintain accurate records and follow established short‑term rental operational procedures.
• Monitor reviews and guest feedback, escalating issues when necessary.

Required profile

• Fluent written and spoken Italian and English.
• Previous experience in short‑term rentals, property management, hospitality or guest services.
• Ability to multitask, work independently and handle fast‑paced environments.
• Strong attention to detail and a customer‑focused mindset.
• Willingness to work flexible hours, including weekends.

Required skills

• Airbnb platform
• Booking.com platform
• VRBO platform
• Guesty (or similar PMS)
• Hostaway (or similar PMS)
• Hostfully (or similar PMS)

What we offer

• Competitive salary based on experience.
• Remote work opportunity.
• Long‑term growth potential within an international portfolio.
• Supportive and collaborative team environment.