Client Success Manager – Digital Marketing Agency

About the role

We are looking for a dynamic Client Success Manager to join our fast‑paced digital marketing agency. In this full‑time, long‑term position you will be the main point of contact for assigned clients, ensuring projects are delivered on time and client satisfaction remains high.

Key responsibilities

• Serve as the primary contact for assigned clients, handling day‑to‑day communication and relationship building.
• Coordinate with internal teams to guarantee timely delivery of projects and deliverables.
• Maintain accurate documentation of client communications and account activities in ClickUp.
• Identify opportunities for account growth and additional services.
• Prepare and submit comprehensive weekly status reports for all assigned clients to the CEO.
• Proactively address client concerns to maintain high satisfaction levels.

Required profile

• 1‑3 years of experience as a Client Success Manager.
• Strong English communication skills, both written and verbal.
• Proven ability to manage multiple clients and projects simultaneously.
• Strong organizational and time‑management abilities.
• Self‑motivated with a proactive problem‑solving approach.
• Ability to work full‑time EST.

Required skills

• Experience with project management tools, preferably ClickUp.
• Familiarity with the Shopify platform and e‑commerce clients (preferred).
• Understanding of digital marketing services (a plus).